Contact Us
Got a question about one of the casino sites we cover, spotted something that needs updating, or simply want to flag a free spins offer we should take a look at? This page explains how to reach us and what kind of enquiries we can help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message that comes in, though during busy periods it may take us a little longer than usual to reply. As a small independent team, we don't offer live chat or phone support, but email covers most enquiries well.
What we can help with
- Questions about how we researched and ranked the casino sites and bonus offers featured on Online Casinos
- Corrections — if a bonus, wagering condition or feature we've listed has changed, let us know so we can check it
- Suggestions for casino sites, free spins promotions or payment methods you think are worth reviewing
- General feedback on the site, our comparisons or how easy the content is to use
What we can't do
We're a comparison and review site, not a casino operator, so there are some things that sit outside what we can help with:
- We can't process deposits, withdrawals, account verification or bonus claims — these are handled directly by the casino you've signed up with
- We can't resolve account disputes, closed accounts or payment delays; you'll need to contact the operator's own support team for those
- We can't offer advice on individual gambling problems — for that, our Responsible Gambling page has guidance and support links
Before you write in
A few checks often save time on both sides:
- If your question relates to a specific bonus, check the terms listed against that offer on our site first — wagering requirements, minimum deposits and expiry windows vary between operators
- If it's about how our rankings work, our About Us page sets out who we are and how we approach reviews
- If you play at sites outside the UK licensing framework, our Non GamStop Casinos guide may already answer common questions on that topic
- For anything contractual — how the site itself may be used, liability, or content ownership — our Terms and Conditions page covers that ground
A note on commercial relationships
Hibernot may earn commission when readers sign up to a casino through links on this site. This doesn't influence how we rank or describe any operator, and it has no bearing on how we respond to your enquiries — every message is treated the same regardless of which sites you mention.
Response times
We aim to reply within a few working days. If your enquiry is urgent — for example, a time-sensitive bonus term or an error affecting other readers — mention that clearly in your subject line and we'll try to prioritise it.